FAQ

Q1: Can I only place orders on line?

A1: Yes. We do not take orders by telephone.
Q2: Where are you based?

A2: We are an established UK based company.
Q3: Are Kimono usually in stock?

A3: Yes. if not, we will contact you with delivery details by e-mail.
Q4: When are Kimono despatched?

A4: Orders are normally despatched within 72 hours.
Q5: Do you have a delivery charge?

A5: UK orders are sent by 1st class post (recorded delivery) and free of charge.
Q6: Do you provide gift boxes and special delivery?

A6: Yes, we do. The gift boxes are Midnight Black and the Kimono are wrapped in crisp white tissue paper.

(a)Gift Box; Please add £5.00
(b)Special Delivery; Please add £5.00
Q7: Do you supply Kimono abroad?

A7: Yes, we do. Please add £7.00 for postage (signed delivery) outside the UK.
Q8: Are the Kimono free size?

A8: Kimono fit approximately up to size 18 (female) and approximately up to chest 44” (male).
Kimono length is stated with individual Kimono details. They are also suitable and flattering as maternity wear.
Q9: Where can I find the belt?

A9: You can find the belt in the Kimono sleeve.
Q10: How can I best take care of an embroidered Kimono?

A10: We recommend that rings be removed before handling embroidered garments to avoid snagging the embroidery.
Q11: Where are the Kimono made?

A11: Our Kimono are authentically made by experienced, skilled craftspeople in Japan. They are carefully chosen by ourselves.
Q12: Where is the Kimono length measured from?

A12: From shoulder to hem

55”(140 cm) & 56”(142 cm) Kimono are suitable for approx. height up to 5’9”(175 cm)

59”(150 cm) Kimono are suitable for approx. height above 5’9”(175 cm)
Q13: Is your site secure?

A13: Yes, we use a secure payment service provider.
Q14: Are customer details passed on to any third party?

A14: No, this isn’t our policy. Also, we don’t send further marketing about our products.
Q15: Is it possible to obtain discount for bulk orders?

A15: Yes, it is. Please contact us for details.
Q16: Do you sell any Japanese crafts or other products?

A16: We only specialise in Kimono.
Q17: Do you recommend any special washing instructions?

A17:

* For Cotton and Polyester/Print:
Machine wash using a delicate programme. We recommend using washing liquids
designed for delicate fabrics. Biological products are not suitable for Kimono.

* For Polyester/Embroidery:
Hand wash/Drip dry. We recommend using washing liquids designed for delicate fabrics.
Biological products are not suitable for Kimono.

* For Silk:
Dry clean only
Q18: How do I return items?

A18: Items may be returned within 14 days of receipt to obtain a refund in full. Please complete the refund form in full stating the reason for return and enclose within the parcel. Goods must be unused and in their original packaging and condition. Please affix the returns label to the parcel and return it to us. Please note that we do not pay the cost of return postage. Returned parcels always remain the customer’s responsibility until safely received by ourselves. We strongly recommend that you obtain a certificate of posting. This is available from any post office and is free on request. We must be notified of any items that are received damaged within 7 days of receipt. Goods are carefully quality checked prior to despatch.
Q19: When Kimono are sent as a gift to a different address, can paperwork and price be omitted?

A19: When we send Kimono as gifts or boxed, we do not include details of the price or paperwork.
Q20: Can you enclose a special message in a gift?

A20: Yes, please send as a special instruction or just e-mail us.